Volunteer receives award for her fantastic work
A Hearing Link Services volunteer has received recognition for her outstanding work support deaf and hard of hearing patients in Leeds.
Emmanuelle, who is a cochlear implant user, received the Leeds Way Award for her work at the Leeds Dental Institute (LDI).
The award looks back at the nominees’ work over the past 12 months. They recognised Emmanuelle’s work, which included:
- a survey within the LDI to determine the impact of noise in dental clinics on staff, patients and care provision.
- A short set of films called “Celebrating our Differences”, recorded at the LDI that promote equality, diversity and inclusion and raise awareness on the challenges deaf and hard of hearing people face on a daily basis.
- Leading the project “Accessibility in training for deaf and hard of hearing colleagues at Leeds hospital – Root causes analysis of the recurrent issues.” within the NHS Leeds Trust.
- And launching the Leeds Deaf and Hard of Hearing Staff Network on in July this year.
A spokesperson for the Leeds Dental Institute said:
“Emmanuelle is always committing to and following through with projects that incorporate the Leeds Way values and aims to improve patient care and staff satisfaction. She encourages staff to improve themselves and put themselves forward with the Leeds improvement method and is an inspiration.
“Always a driving force for change, improvement and innovation. Emmanuelle’s positivity is infectious, and she is amazing at bringing people together to improve the LDI and its services. She always has a smile on her face – we love her!
“By bravely sharing her story in ‘Celebrating our Differences’ Emmanuelle has made us all reassess how we treat each other and how we treat our patients. Her ability to overcome challenges is exceptional. She works tirelessly to improve access for patients with disabilities. She is a true inspiration to all.”
Emmanuelle said of her added: “I am very proud of this award and very touched by these comments; this is such an encouragement to keep going! But the truth is we are never as good as the people we work with; none of these projects would have happened without the constant support of the General Manager and Medical Director of the LDI and the colleagues who get involved, give their attention, time and energy for this to happen. Thank you.”
Congratulations to Emmanuelle on this well-deserved recognition!